Privacy Policy: What Leaves Your Device and Where It Stops

We collect the minimum that a regulated cashier and an anti-fraud process need, and nothing that would merely be interesting to a marketing team. This page says what that means in practice.

Three kinds of data

• Account data — the email, password hash, date of birth, currency and mobile number you register with.
• Verification data — photo ID and proof of address, held because a payout cannot legally be released without them.
• Activity data — deposits, stakes, bonus progress, payout requests, plus the device and IP information that flags a compromised account.

Why we hold it

Identity documents exist to answer one question: is the person cashing out the person who deposited. Activity records exist to settle disputes and to spot the account takeovers that would otherwise cost you your balance. Account data exists so you can sign in. There is no fourth reason, and no data is collected "just in case".

Who sees it

Our verification and support teams, on a need-to-know basis; the payment processors that move the money; and the licensing authority if it asks. Nothing is sold, and nothing is passed to another casino. Passwords are stored as salted hashes, which means we could not read yours even if you asked us to.

How long it is kept

Financial and verification records are retained for the period the licence requires after an account closes — this is a legal obligation, not a preference, and it is why closing an account does not erase everything in it. Marketing consent, by contrast, ends the moment you withdraw it.

Your rights

• Ask for a copy of the data we hold on you.
• Ask for a correction if something is wrong.
• Ask for deletion of anything not held under a legal retention rule.
• Withdraw marketing consent at any time, without affecting your ability to play.

Requests go to live chat or the support address in your account panel, and we answer within one month. A deletion request that collides with a retention obligation gets an honest answer rather than a silent refusal: we will tell you which records must stay, for how long, and why.

Cookies and tracking

Cookies keep you signed in, remember the currency and language you chose, and count traffic so we know which pages are being read. The non-essential ones can be declined in your browser without breaking the lobby — the games load either way. We do not run cross-site advertising pixels that follow you around the internet, because a casino that needs to chase you across the web has already lost the argument.

Breaches

If data we hold is ever exposed, affected players are told and so is the regulator, within the window the licence sets. Saying nothing and hoping is not a policy, and the first thing you would want in that situation is a warning early enough to change a password that you may have reused somewhere else.